Frequently Asked Questions

Everything you need to know about your GIZIA shopping experience.

What is GIZIA's international shipping policy?

GIZIA offers worldwide express shipping. Delivery times typically range from 3 to 7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email.

How can I return an item I purchased?

You can return your items within 14 days of delivery. The products must be in their original condition, unworn, and with all GIZIA tags still attached. Please contact our customer support to initiate a return request.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support secure payment gateways for a seamless checkout process.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' to help you find the perfect fit. Since GIZIA follows European sizing standards, we recommend referring to our conversion chart for international equivalents.

Are GIZIA products authentic?

Yes, all products sold on our official website are 100% authentic GIZIA designs, crafted with high-quality materials and premium craftsmanship in our own production facilities.

Can I cancel or modify my order after it has been placed?

Orders are processed quickly to ensure fast delivery. If you need to cancel or modify your order, please contact us within 1 hour of placement. Once the order has entered the shipping stage, changes can no longer be made.